Order & Shipping
You can place an order by adding the items you want to your shopping cart and proceeding to checkout. There you will be asked to enter your delivery address and payment information.
Within Germany we expect 1-2 days. Within the EU 2-5 days. Outside the EU 5-10 days.
As soon as we have handed over your order to DHL, we will send you a shipping confirmation by email.
This message will provide you with all the information you need to track the status of the package.
Returns & Refunds
We will process your refund within 14 days of receiving your return. However, please note that depending on your bank or credit card company, it may take a few days for the refund to appear in your account.
Manage customer account
You can create a customer account by clicking on "Accounts" next to the shopping cart icon. Enter your email address to create your account.
If you would like to change your account information, simply log in to your account and click “Edit Account Information.” You can update your information there.
Repair & Service
The repair time depends on the type of problem. However, we strive to carry out all repairs as quickly as possible.