Refund policy

RETURN POLICY

Right of withdrawal

You have the right to cancel within 30 days without giving any reason this contract. The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, has physically taken possession if the goods. To exercise your right of cancellation, you must contact us (Dr. Robert Jan Bartels, Nonnenstrombergstr., 22, 53757 Sankt Augustin, info@bartels-watches.com, Telefon: +491726589567) by a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we have to repay you all the payments that we have received from you, including delivery costs, without delay and at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.

Exclusion of the right of withdrawal

The right does not apply to contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer or which are clearly tailored to the personal needs of the consumer. This also applies for goods that were especially ordered for the consumer.